Terms and Conditions

How to contact us

Address: Ramshackle Games, Unit 7, Chaucer court workshops, Chaucer Street, Nottingham, United Kingdom, NG1 5LP You may also contact us online using the feedback forms found on our main site: www.ramshacklegames.co.uk

Online shop

All online purchases require a debit or credit card that can be accepted by Paypal. We are also happy to take orders by mail. Mail order payments must be by cheque or postal order. Please contact us for details.

International orders

We accept international orders. Please simply fill in our registration as normal. All prices are shown in pounds sterling (GBP). Payments may only be taken in pounds sterling unless the order is placed using a credit card. Credit card payments are automatically converted to UK pounds sterling when processed. Your credit card company may charge a nominal fee for currency conversion - please check before ordering.

Postage Costs

We use Royal Mail to send out most orders. Postage costs are based on the package wieght and destination. The product weights are displayed in the online shop. Customers can find the postage cost by either registering and filling in an order or by adding the weight values of the products manually and consulting the Royal Mail price calculator for an up to date pricing. Actual shipping may vary slightly from manually calculated estimates made using the Royal Mail shipping costs, but the difference will be marginal and usually less than estimated. All product prices shown include packaging costs.

Import duty

Ramshackle Games is not responsible for any import tax or duty you may have to pay by ordering from outside your own country. Please contact your customs department for more information.

Delivery

We try to dispatch all items within seven business days (Monday to Friday) of the payment clearing. However, often large orders will mean dispatch can be put back. All the casting and order filling is handled at Ramshackle Games by a single person, so depending on back log from other customers, despatch may in some extreme cases take up to 28 days. Payments made by cheque are subject to clearing so the order may take longer to complete. If you have any issues please email Ramshackle Games using our contact form.

Upon dispatch, you will receive a confirmation by email. We use Royal Mail, so please allow 28 days after this for delivery.

Stock

All orders are hand cast when they come in. We hold no stock, but manufacture your models when you order them. THis means there will be at least a few days delay before your order is sent out.

Should there be a problem and it take longer than 30 business days to produce your models, we will contact you immediately and offer you a full refund for that item. This is not subject to the minimum processing fee charge.

Age restrictions

Models produced by Ramshackle Games are not toys and are unsuitable for anyone under 15 years of age.

Refunds and returns

If you are not happy with your purchase and would like a refund please inform us by letter stating your full name, address, and reasons for your complaint. After we have contacted you, will instruct you to return the unused goods to us via 1st class post (recorded delivery) at your own cost. On inspection of the returned items, we will reimburse you the full cost of the original purchase, including the postage costs. Alternatively, we will replace the goods within 30 days of their receipt. Please note, however, that our resin models do require a certain level of model making experience and will require cleaning, filling and preparation due to the moulding and casting process. You will not qualify for a return or refund if you undertake any modelling work, undercoat or paint the item in question.